- Shipping & Returns
Shipping & Returns
Returns are accepted within 14 days of purchase with proof of purchase. Provided item is received in the condition in which it was shipped. We do not refund the shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship most items via USPS Priority Mail so can send to most addresses. Pottery is shipped UPS and must have a phyisical address.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available. We will send shipping information to you by email if provided.